Privacy policy

Last updated: 14 October 2026

Sovela ("we", "us", "our") operates the online store at sovelashop.com. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our store, make a purchase or contact us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our store, you acknowledge that you have read and understood this Privacy Policy. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy applies to the handling of your personal information.

1. Information we collect

Depending on how you interact with us, we may collect:

  • Contact details, such as your name, email address, phone number, and billing and shipping addresses.
  • Order information, such as the products you view, add to your cart, purchase or return.
  • Payment information, such as the payment method used and confirmation of payment. Card payments are processed securely by Shopify and its payment partners. We do not store your full card details.
  • Account information, if you create an account, such as your login details and preferences.
  • Communications, such as the content of emails or contact form messages you send us.
  • Device and usage information, such as your IP address, browser type and how you use our store, collected through cookies and similar technologies.

2. How we collect it

We collect personal information directly from you (for example, when you place an order or contact us), automatically when you use our store, and from the service providers who help us run it, such as Shopify, payment providers and shipping carriers.

3. How we use it

We use your personal information to:

  • process and deliver your orders, including payments, shipping, returns and order updates;
  • provide customer support and respond to your enquiries;
  • manage your account, if you have one;
  • send you marketing emails, where you have agreed to receive them;
  • show you relevant advertising on our store and other websites;
  • maintain and improve our store;
  • detect and prevent fraud and keep our store secure; and
  • meet our legal obligations.

4. Who we share it with

We do not sell your personal information. We share it only where needed to run our business, including with:

  • Shopify, which hosts our store and processes payments;
  • service providers who help us with payments, shipping, email, analytics and customer support;
  • advertising and marketing partners, who may use information about your activity to show you relevant ads. You can opt out of this here; and
  • authorities or other parties where required by law, or to protect our rights, our customers or others.

Each of these parties handles your information in line with its own privacy obligations.

5. Shopify

Our store is hosted on Shopify, which collects and processes personal information to provide and improve its services. Shopify may also use information about your interactions with our store and other Shopify merchants to provide certain features, and is responsible for that processing. To learn more, see the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

6. Overseas disclosure

Some of our service providers, including Shopify, store and process information outside Australia, including in Canada and the United States. We take reasonable steps to ensure these providers protect your information in a way consistent with Australian privacy law. Where information is transferred from the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.

7. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our store is used and support advertising. You can accept or decline non-essential cookies using the banner on our store, and manage cookies through your browser settings, though some parts of the store may not work properly without them. If your browser sends a Global Privacy Control signal, we will treat it as a request to opt out of targeted advertising for that browser.

8. How we protect and keep your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. Our store runs on Shopify's secure, PCI-compliant platform, and all data sent through our store is encrypted.

We keep personal information only for as long as we need it to provide our services, maintain your account, meet legal, tax and accounting requirements, and resolve disputes. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.

If you have an account, please keep your login details private.

9. Your rights and choices

  • Access and correction. You can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete.
  • Deletion. You can ask us to delete your personal information, subject to any information we must keep by law.
  • Marketing emails. You can unsubscribe at any time using the link in any marketing email. We will still send you emails about your orders.
  • Targeted advertising. You can opt out of the use of your information for targeted advertising here.

To make a request, email us using the details below. We may need to verify your identity before acting on it, and we will respond within a reasonable time, usually within 30 days. Depending on where you live, you may have additional rights under local law.

10. Children

Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Complaints

If you have a concern about how we have handled your personal information, please email us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or your local data protection authority.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

13. Contact us

For any questions about this Privacy Policy or to make a request, email us at contact@sovelashop.com.